Continuing Our Commitment to Restoring Power.
We understand the frustration and greatly appreciate your resilience following last Thursday’s Category 2 hurricane-like winds and tornadoes that severely impacted our area and left more than 900,000 customers without power. Since then, we have restored more than 800,000 customers. Our efforts have resulted in steady progress, but there is still a lot of hard work ahead to restore those who remain without power.

We want to assure you that we are focused on a full restoration. Our crews address outages in levels, following our priority restoration process, by making repairs to restore electricity to the largest number of customers first. The remaining outages are now localized, which refers to outages affecting smaller segments of customers. These outages tend to be more difficult to restore and may require special crews, equipment and repairs, and could take longer to complete. 

Despite the challenges, our work continues. More than 7,000 resources have been hard at work the past several days and continue to focus on restoring electricity to each and every customer.

We remind you to visit our online page to identify what service area you are part of, view detailed updates based on your area and explore our interactive map. We will be updating this site as additional information becomes available. For additional information, follow us on X (formerly Twitter) at @CenterPoint and enroll in our Power Alert Service®.  

While our crews are busy at work, we encourage you to check your weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, we cannot safely restore service to the home until a licensed electrician has made the necessary repairs.

We encourage you to share these details with your family and friends who may not have access to this information.

As a reminder:

-Stay at least 35 feet away from downed power lines and damaged electric utility equipment and report them to the company at 713-207-2222.
-If you or someone in your home depends on electricity for life-sustaining equipment, we recommend you make other arrangements until power is restored.
-If you plan to use a portable generator make sure it’s located in a well-ventilated area. Never run it inside, even in your garage.